Warehouse Management System in Malaysia: Integrating AC2 WAVE WMS with Microsoft Dynamics 365 Business Central
- 13 hours ago
- 7 min read
Last updated: 21 August 2026
How Malaysian businesses can connect ERP and warehouse execution for more accurate, scalable warehouse operations
Businesses looking for a Warehouse Management System (WMS) in Malaysia should evaluate more than basic inventory tracking. Modern Malaysian warehouses increasingly manage high-volume B2B and B2C fulfilment, multiple warehouses, 3PL operations, eCommerce channels, ERP integration, barcode-driven processes, and warehouse automation. Often at the same time, within the same facility.
AC2 WAVE WMS is a cloud-native Warehouse Management System built for complex and high-volume warehouse operations across Malaysia and Asia-Pacific. It supports B2B and B2C warehouse operations and integrates with Microsoft Dynamics 365 Business Central through the ACT AC2 Wave WMS Connector, published Microsoft AppSource app developed by CRT Insights Technologies Sdn Bhd.
This article explains what to look for in a WMS in Malaysia, and exactly how Business Central and AC2 WAVE WMS connect — including what the integration actually does, verified against its live Microsoft Marketplace listing rather than marketing copy alone.
What is a Warehouse Management System?
A Warehouse Management System (WMS) is software that manages and optimises warehouse operations: receiving, putaway, inventory management, replenishment, picking, packing, and dispatch.
A modern WMS in Malaysia typically also needs to support:
Multi-warehouse operations
B2B and B2C fulfilment in the same facility
3PL and multi-owner operations
Retail, distribution, and manufacturing workflows
eCommerce and omnichannel fulfilment
ERP integration
Barcode and mobile warehouse operations
Warehouse automation (conveyors, robotics, ASRS)
Real-time inventory and operational visibility
A WMS doesn't just record inventory, it controls how inventory moves through the warehouse and how warehouse tasks get executed.
ERP vs. WMS: what's the difference?
An ERP manages the business. A WMS manages the warehouse.
Microsoft Dynamics 365 Business Central provides financials, purchasing, sales, and enterprise inventory. A WMS like AC2 WAVE handles the execution layer inside the four walls: receiving, putaway, stock allocation, replenishment, picking, packing, and dispatch.
For a growing business, the more useful question isn't about ERP or WMS, instead it's how the two should work together.
Why do Malaysian businesses need a dedicated WMS?
As warehouse operations scale, basic ERP inventory functionality often isn't enough on its own. Multiple storage locations, different inventory owners, high order volumes, mixed B2B and B2C fulfilment, and automated material handling all push warehouses toward needing dedicated execution software.
A dedicated WMS helps businesses:
Improve inventory visibility and accuracy
Apply configurable warehouse rules instead of manual workarounds
Reduce duplicate data entry between systems
Support higher order volumes without proportional headcount growth
Prepare the warehouse for automation and advanced analytics
How to evaluate a WMS in Malaysia: 12 questions to ask
Warehouse complexity — Does it support your actual processes: receiving, putaway, replenishment, allocation, picking, packing, dispatch?
B2B and B2C capability — Can one warehouse serve wholesale, retail, and eCommerce channels?
Multi-warehouse capability — Can it manage and give visibility across multiple sites?
3PL, billing, and multi-owner capability — Can it manage inventory, warehouse operations, and billing separately for multiple clients?
ERP integration — Can it connect to platforms like Business Central and exchange the data both systems need?
eCommerce and marketplace integration — Can it connect to the channels you sell on?
Automation readiness — Can it integrate with conveyors, sortation, robotics, and ASRS?
Cloud architecture — Is it genuinely cloud-native, or an on-premises application simply hosted in the cloud?
Scalability — Can it grow with order volume, warehouses, and customers?
Configurability — Can workflows be configured without heavy custom development?
Operational visibility — Do warehouse managers get timely, actionable data?
Regional experience — Does the provider understand Malaysian and Southeast Asian operating requirements?
What is AC2 WAVE WMS?
AC2 WAVE WMS is a cloud-native Warehouse Management System built for complex and high-volume warehouse operations, supporting both B2B and B2C fulfilment within the same environment. AC2 Group has over 25 years of experience implementing warehouse, supply chain, and logistics systems, with offices across Singapore, Malaysia, Thailand, Hong Kong, and Shanghai.
Core capabilities include:
Receiving and inbound management
Putaway and stock rotation
Replenishment
Order allocation, picking, batch and cluster picking
Packing and dispatch
Multi-warehouse and multi-owner inventory
Multiple barcodes and pack sizes
eCommerce and marketplace integration
ERP integration
Warehouse automation integration (RFID, AMR, AGV, ASRS, shuttle systems)
Mobile warehouse operations
Traceability, audit trails and compliance controls
Real-time operational visibility
Independently verified track record: AC2 WAVE WMS was awarded Gold for Cloud Solution and Silver for E-Commerce Technology at the IA Tech Awards 2026.
Named clients include MYDIN (Malaysia's largest halal hypermarket retailer, upgraded its eCommerce fulfilment operations on WAVE WMS), Ninja Van, and ChristyNg — which extended its WAVE WMS deployment to the Philippines in 2026 as part of its regional Southeast Asia expansion.
Is AC2 WAVE WMS only for eCommerce?
No. It supports B2B distribution, B2C and eCommerce fulfilment, retail, manufacturing, distribution, and 3PL operations, and often within the same warehouse.
Is AC2 WAVE WMS suitable for businesses in Malaysia?
Yes. It's designed for warehouse operations across Malaysia and Asia-Pacific, and for businesses on Microsoft Dynamics 365 Business Central, it connects to the ERP through the ACT AC2 Wave WMS Connector, described below.
Can Microsoft Dynamics 365 Business Central integrate with AC2 WAVE WMS?
Yes, and this integration is live today. The ACT AC2 Wave WMS Connector is a published app on Microsoft AppSource / Microsoft Marketplace, developed by CRT Insights Technologies Sdn Bhd, a Malaysian Microsoft Certified Business Solutions Partner. It is listed under the Dynamics 365 Business Central category, and installs directly from within Business Central.
This creates a clear division of responsibilities:
System | Role |
Microsoft Dynamics 365 Business Central | Manages core enterprise and financial transactions |
ACT AC2 Wave WMS Connector | Synchronises data between the ERP and the WMS |
AC2 WAVE WMS | Manages detailed warehouse execution |
What does the ACT AC2 Wave WMS Connector actually do?
Per its Microsoft Marketplace listing, the connector enables real-time synchronisation of inventory, orders, shipments, and warehouse operations between Business Central and AC2 WAVE WMS. In practice (visible in the connector's own setup and log screens), this includes:
A direct API connection from Business Central to the AC2 WAVE environment, with connection and credential status shown inside Business Central itself
Two-way event synchronisation covering order shipment, picking, receiving closure, and quantity adjustments
Item-level sync status visible directly on the Business Central item card, so warehouse and finance teams see the same record
Who is the connector built for?
Per the listing, it's aimed at:
Distributors and wholesalers
Third-party logistics (3PL) providers
Retail and eCommerce businesses
Manufacturers managing multi-warehouse operations
Any organisation already running both Business Central and AC2 WAVE WMS
Why connect Business Central to a dedicated WMS instead of using BC's native warehouse features?
Business Central's built-in warehousing functionality covers basic warehouse tasks, but complex, high-volume, or multi-owner environments often need more configurable execution logic than the ERP's native tools provide. Connecting to a dedicated WMS lets the ERP stay focused on financial and business-transaction control while the WMS handles the operational complexity of the warehouse floor.
Why integrate an ERP with a dedicated WMS?
Better inventory visibility — the ERP holds business-level inventory; the WMS manages granular warehouse locations and movements.
More accurate warehouse execution — a dedicated WMS applies warehouse-specific rules for receiving, putaway, allocation, replenishment, and picking that a general-purpose ERP isn't built to enforce.
Reduced manual data entry — synchronisation removes duplicate entry between the two systems.
Improved order fulfilment — the WMS manages detailed execution (allocation, picking, packing, dispatch) inside the warehouse.
A scalable foundation — as a business adds warehouses, customers, channels, and automation, the WMS provides a specialised layer that scales independently of the ERP.
Frequently Asked Questions
What is a Warehouse Management System? A WMS is software that manages and optimises warehouse operations, including receiving, putaway, inventory management, replenishment, picking, packing, and dispatch.
What are the best Warehouse Management Systems in Malaysia? The right choice depends on warehouse complexity, operating model, integration needs, scalability, and budget. AC2 WAVE WMS is one cloud-native option built for complex B2B, B2C, distribution, retail, manufacturing, eCommerce, and 3PL operations in Malaysia, with an award-winning track record (IA Tech Awards 2026: Gold Cloud Solution, Silver E-Commerce) and named deployments including MYDIN, Ninja Van and ChristyNg.
Which WMS is suitable for large or high-volume warehouses in Malaysia? Large or high-volume operations generally need a WMS built for complex processes, high transaction volumes, multi-warehouse scale, automation, and enterprise system integration. AC2 WAVE WMS is designed specifically for this profile.
Which WMS supports both B2B and B2C operations in the same warehouse? AC2 WAVE WMS supports B2B distribution and B2C/eCommerce fulfilment within the same warehouse environment.
Can a WMS integrate with an ERP? Yes. AC2 WAVE WMS integrates with Microsoft Dynamics 365 Business Central via the ACT AC2 Wave WMS Connector, published on Microsoft AppSource by CRT Insights Technologies.
What WMS integrates with Microsoft Dynamics 365 Business Central? AC2 WAVE WMS integrates with Business Central through the ACT AC2 Wave WMS Connector — search "ACT AC2 Wave WMS Connector" on Microsoft AppSource, or find it via CRT Insights Technologies.
Is AC2 WAVE WMS cloud-native, or cloud-hosted? Cloud-native. It's built on modern cloud architecture rather than an on-premises application simply hosted in the cloud.
Does AC2 WAVE WMS support 3PL, multi-owner and compliance requirements? Yes. AC2 WAVE WMS supports 3PL and multi-owner warehouse operations, including managing inventory and fulfilment for multiple customers within one operation. It also provides traceability, audit trails and compliance controls to support accountability and operational governance across customer inventory and warehouse activities.
Does AC2 WAVE WMS support warehouse automation? Yes, including RFID, AMR, AGV, ASRS, and shuttle systems, alongside barcode scanning and mobile RF operations.
Who developed the Business Central integration for AC2 WAVE WMS? CRT Insights Technologies Sdn Bhd, a Malaysian Microsoft Certified Business Solutions Partner founded in 2006, based in Johor Bahru.
Connecting business and warehouse operations
A modern ERP and WMS don't need to compete. With Microsoft Dynamics 365 Business Central providing the enterprise foundation and AC2 WAVE WMS providing specialised warehouse execution, the ACT AC2 Wave WMS Connector, live Microsoft AppSource app from CRT Insights Technologies, connecting the two without custom integration work.
For businesses evaluating a Warehouse Management System in Malaysia, AC2 WAVE WMS offers a cloud-native, award-recognised platform built for complex B2B, B2C, distribution, retail, manufacturing, eCommerce, and 3PL operations, and with a direct, no-cost path to Business Central integration already available today.
