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People, Processes, Profits: How you can include smart warehousing to futureproof your supply chain

Warehousing automation helps to add value to your supply chain by automating repetitive tasks, and increasing the efficiency and intelligence of your supply chain management. However, the key to a successful supply chain often lies with getting the right expertise to manage and operate these innovations. Find out how you can power your processes through empowering your people.

People in the warehouse which shows the Future of Smart Warehouse will be People and Technology
Smart Warehousing - People and Technology

In the second quarter of 2021, semi-skilled work dominated labour demands in Malaysia, accounting for almost 55.5 percent of total job vacancies. Out of all jobs in the economic sector, 4.312 million were concentrated in the Services sector, which includes wholesale and retail trade, transportation and storage, and others. This alludes to the continued growth and demands of workers within the supply chain, and a need to understand the trends of our workforce availability and skills levels needed to propel that growth.

However, there is often a stigma associated with warehouse management and low-skilled jobs or individuals. You may often hear anecdotal stories about how a poor-faring employee is relegated to working in the warehouse, or only employing entry-level workers to run manual tasks. With more innovation powering the modern supply chain, the reality is a combination of skilled workers and solutions need to work together to get the job done well.

Reinvesting in your people

Progressive businesses have realised the critical nature an operation strategy has on designing a working supply chain to meet the rising expectations of customers. Businesses are ramping up robotic operations in their warehouses as they race to deliver goods to customers at a higher speed with lower cost and enjoy much higher accuracy with higher profit.

While technology advancement such as AI, automation and big data analysis can bring about benefits such as reduction of headcount up to 75% and reduction of manual tasks, they may create uneasiness amongst your employees regarding their job security. Businesses can consider changing their current workforce by employing better skilled individuals, however hiring new employees can often be time-consuming, expensive and also creates a loss of domain knowledge when an employee leaves.

The upside of resource savings from innovation can be put towards the upskilling of your warehouse management workforce. This includes working with your warehouse management solution partners to provide services around enabling your team members, and working closely with them to understand the needs of your supply chain, even prior to the deployment of a new solution.

Partnering for success

Implementing a new warehouse management system requires a strong understanding of one’s business needs. With AC2, this means taking a phased approach from consultancy to system implementation and support, to meet our clients’ operational and strategic requirements.

Take MYDIN’s recent success for example. With its eCommerce business growing rapidly due to customer demands, MYDIN has decided to upgrade to an advanced, cloud-based AC2’s WAVE Warehouse Management System (WMS) and integrate with Dropee Multi-channel eCommerce to better support its business expansion plan. During the transition, AC2 worked closely with the team to create a strategy and implementation plan to meet the company’s aggressive timelines.

The volume in MYDIN eCommerce operation is enormous, and WAVE WMS is well-placed to effectively serve MYDIN. While inventory management, cycle counting, picking, and shipping activities are all done simultaneously in real-time, AC2’s WAVE WMS is capable of handling the record-breaking volume in MYDIN, credited to a very experienced operation and IT team, their abilities to operate such a fast and efficient fulfillment center, and their impressive commitment to maintaining the highest level of customer satisfaction.

Over the years, we have witnessed the different ways in which innovation has propelled the successes of supply chain management. By managing people and processes together as the critical levers of success, profits are guaranteed as businesses continue to tap on the latest and greatest technologies to materialise a futureproof supply chain.

By Lynn Tan

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