Case Study: How Giftstalk Transformed Its Warehouse Operations With AC2 WAVE WMS
- clementyou
- 16 hours ago
- 3 min read
Updated: 3 hours ago
Overview
Client: Giftstalk Malaysia
Industry: Corporate Gifts & Premium Merchandise
Solution Deployed: AC2 WAVE WMS (Cloud-Native Warehouse Management System)
Go-Live Status: Successfully implemented and operational
Giftstalk, a leading supplier of corporate gifts in Malaysia, has built its reputation on thoughtfulness, quality, and reliability. As demand increased, their warehouse operations faced challenges that threatened their ability to maintain the service standards customers expect. This case study explores how Giftstalk overcame operational bottlenecks and transformed fulfilment accuracy by implementing AC2 WAVE WMS, achieving stronger control, improved speed, and greater scalability.
Background
Giftstalk’s mission revolves around helping companies celebrate milestones, appreciate employees, and strengthen business relationships through memorable gift experiences. However, their back-end operations were increasingly complex:
Large SKU variety with constant customization
High fluctuations in order volume
Manual processes prone to mis-picks
Limited inventory visibility
Pressure to deliver faster while maintaining perfect accuracy
Giftstalk needed a warehouse system that could match both their operational needs and their growth ambitions.
Challenges Before WAVE WMS
Lack of Real-Time Inventory Tracking
Stock levels couldn’t be checked instantly, leading to overstocking, stockouts, and delays.
Manual Order Fulfilment Processes
Warehouse teams relied heavily on manual steps, increasing the chance of errors during busy seasons.
Growing SKU Complexity
Corporate gifts often require variations in colour, branding, packaging, or customisation — difficult to track without a structured system.
Limited Scalability
Their previous workflows could not support higher demand or future warehouse expansion.
Giftstalk needed a future-ready WMS that would enable precision, speed, and scalability without overwhelming their team.
Why Giftstalk Selected AC2 WAVE WMS
After evaluating options, Giftstalk chose AC2 WAVE WMS because of:
Cloud-Native Architecture
No heavy infrastructure needed; accessible from anywhere with secure, real-time updates.
Strong Local Expertise
AC2 brings over 20 years of supply chain implementation experience across Asia-Pacific — a key reassurance for the Giftstalk team.
Flexible, No-Code Configuration
WAVE adapts to their workflows without needing programming.
Real-Time Visibility Across the Warehouse
Every item is tracked from receiving to putaway, picking, packing, and shipping.
Easy Integration With Existing Systems
Ensures smooth flow of order data without manual re-entry.
System-Driven Workforce Efficiency
Digitized workflows with system guidance make every step faster, and more accurate.
The Implementation Journey
A Collaborative, People-First Approach
The AC2 WAVE project team worked closely with Giftstalk’s warehouse leaders, taking time to understand their challenges and tailor processes around:
Receiving workflows
Picking and packing requirements
SKU-level visibility
Tracking special packaging and premium items
Training focused Train the Trainer and not just on system usage, but on helping the team feel supported and confident with the new workflows.
This people-first approach ensured smooth transition and minimal disruption to daily operations.
Key Results After Going Live
Improved Inventory Accuracy
Every item, LPN, and movement is tracked instantaneously.
Reduction in Fulfillment Errors
Mobile scanning, guided tasks, and automated validations eliminate guesswork.
Faster Order Processing
Warehouse staff now complete picking and packing significantly faster with streamlined workflows.
Clear Visibility During Peak Seasons
Giftstalk can now stay in full control even during corporate gifting spikes.
Scalable Operations Ready for Growth
Giftstalk is now equipped with a system that can support future expansion whether through higher order volume or multiple warehouse locations.
Improved Team Confidence & Morale
With automation taking over repetitive tasks, staff can focus on delivering quality work without stress.
What This Means for Giftstalk’s Future
Giftstalk now runs its warehouse with stronger control, higher accuracy, and greater speed without losing the personal touch that defines their brand.
This successful go-live represents:
A deeper commitment to customer excellence
A strong foundation for future business growth
A partnership with AC2 WAVE that will continue long after the implementation
At AC2, we are honoured to support Giftstalk as they move confidently into their next phase of growth.
About AC2 WAVE WMS
AC2 WAVE is Malaysia’s leading cloud-native Warehouse Management System, trusted by enterprises and growing businesses across Asia. Built for real-time control, scalability, and automation, WAVE WMS helps businesses modernize their warehouse operations with ease.
Whether you operate in e-commerce, wholesale distribution, retail, or 3PL, AC2 WAVE WMS empowers teams with accurate inventory, faster fulfillment, and the confidence to scale.
Ready to Transform Your Warehouse?
If Giftstalk’s transformation inspires you, we are ready to help your operations achieve the same clarity and control.
Your warehouse deserves the right foundation! Let’s build it together.
